Communication apprehension in the workplace and its effects on employee job satisfaction
Byron, Amber Lynne
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This research study looks at communication apprehension in the workplace and how it relates to an employee’s level of job satisfaction. For this study, 210 employees who worked for subsidiary companies of FairMount Minerals completed a series of surveys that asked them demographic questions, as well as measured the total level of communication apprehension (PRCA), their level of job satisfaction (JDI), and their level of situational communication apprehension (SCAM). Participants came from several different locations including Fresno, Texas, Bridgman, Oklahoma, Troygrove, Illinois, and Roff, Michigan. When the surveys were completed and returned, the data was entered into SPSS for analysis. Several tests were run on the data, and significant findings were present. I found that as an employee’s level of communication apprehension rose, their level of job satisfaction fell. I also found that as an employee’s level of communication apprehension went up, so did their level of situational apprehension. The results and data are discussed in depth within this report. There are also several limitations as well as future research implications at the end of this research study. While there have been a few studies tying communication apprehension into job satisfaction, more research needs to be done in this area. Many of the communication apprehension studies to date have only looked at communication apprehension in the classroom, or when dealing with stage fright. Studies like this are very important when assessing the types of individuals that are working for a company. As you will see from the information provided in this report, this type of information can tell a company why they have a high rate of turnover, or why employees keep putting in for a job change.