Emotional intelligence: Implications for individual performance
Lam, Laura Thi
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Various perspectiv-es on human emotions are a valuble, a majority of which still reflect the perception that "emotionality is the antithesis of rationality" (Asliforth & Humplirey, 1995, p. 97). However, there is one particidar conception of emotion that distinguishes itself from previous emotion theories and rapidly is gaining popularity—the existence of an emotional Intelligence (Salov ey & Mayer, 1989-1990). The role that emotional Intelligence plays upon individual performance is the present focus of examination. Despite evidence that components of emotional initelligence are associated with high performance for Bell Labs engineers (Kelley & Caplan, 1993) and Metlife Insurance agents (Seligman, 1990), the impact of emotional InteUigence per se on performance has not specifically been measured. With the recent development of a comprehensive emotional initelligence scale (Mayer, Caruso, & Salovey, 1997), it will be possible to investigate more thoroughly this new construct including its internal validity. This scale also allows for an analysis of the impact of emotional Intelligence on individual performance.