ROSA: Reaching our Spanish-speaking Audience
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The workshop was presented to increase awareness of cultural differences, behaviors and values of dominant American Culture and Hispanic/Latino culture and their impact on delivering library services. To learn how to build strong community partnerships and collaborate with the Spanish-speaking community to increase access to public computers and resources. To learn techniques for reaching out and marketing the public library and public computers to Spanish-speaking customers. To understand how to develop an action plan for reaching out to the Spanish-speaking customer and increasing access to public computers in the library.