The effects of formal management training on institutional foodservice operation at Texas Tech University

Abstract

The purpose of this study was to determine the effects of formal management training on institutional foodservice operation at Texas Tech University. A total of 26 foodservice managers participated in a three-month formal management training program which was scheduled from June 6, 1988, to August 18, 1988. A training manual was developed using other restaurant operation manuals, training references, textbooks, and existing fragmented training materials. Test questions were developed based on the training materials. Pre- and post-tests were used to evaluate the effects of knowledge gain.

In conjunction with the training session, the Minnesota Job Satisfaction Questionnaire was given to the managers before and after the training program to measure their satisfaction level. A T-test for correlated groups was used to analyze the significance of the data. Results indicated that there was a significant increase in knowledge (39.51%) but there was no significant change in the job satisfaction level.