Family dynamics and culture: An exploration of work-life balance in family-owned hospitality businesses

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Work-life balance is one of the buzzwords in today’s business world. Work-life balance is a significant topic related to an organization’s overall productivity and profitability. Work-life balance reduces job turnover and creates an environment where staff feels comfortable and happy about their job responsibility. This results in job satisfaction, which is vital to an organization’s long-term success. Work-life balance is also significant for family-owned businesses as the boundary between work and home is blurred in family-owned businesses. Despite enormous contribution to USA’s national economy and employment, family-owned business is undervalued by national agencies. Moreover, family-owned business is also neglected in academic research. Hence, the purpose of this quantitative study is to examine the relationships of work-life balance in family-owned hospitality businesses based on family dynamics and cultures. For this study’s purpose, the USA-based owners, managers, or staff of family-owned hospitality businesses representing four separate ethnicities, such as Asian-American, African-American, Hispanic-American, and White-American were selected. Three instruments were applied to explore information on cultural traits, work-life balance, and job satisfaction of the representatives of family-owned hospitality businesses in the USA. The online survey questionnaire was distributed to the owners, managers, or staff of family-owned hospitality businesses based in the USA. The survey questionnaire was distributed to 513 participants; among them, 375 responses were selected for analysis after numerous data screening procedures. Geert Hofstede’s six cultural dimensions were applied to build this study’s conceptual model. Texas Tech University, Hasib Hassan Khan Chowdhury, August 2023 viii Descriptive analysis, Kruskal Wallis test, and regression analysis were applied to analyze this study’s data. This study found no differences among four ethnicities based on Hofstede’s six cultural dimensions. Moreover, this study’s results showed that most participants represented four cultural dimensions (low power distance, Individualistic, short-term orientation, low uncertainty avoidance) similar to White-American cultural dimensions. Apart from that, they also represented feminine and restrained cultural dimensions. The participants mostly had better work-life balance and better job satisfaction in their personal life and profession. However, the study participants lacked professional and personal ambition, and perceptions of quality of life.

Embargo status: Restricted until 09/2028. To request the author grant access, click on the PDF link to the left.

family-owned business, work-life balance, cross-cultural research, hospitality