Adapting Service Quality Concepts to Academic Libraries
Date
1997-09
Authors
Quinn, Brian A.
Journal Title
Journal ISSN
Volume Title
Publisher
Elsevier Science
Abstract
Some of the limitations and possibilities of the service quality model for academic libraries are discussed. The model was originally developed in a commercial environment and may require some adaptation to the noncommercial environment of the academic library. Various ways in which the model might be adapted are suggested.
Description
Rights
Availability
Keywords
SERVQUAL (Service quality framework), Academic libraries
Citation
Quinn, B. (1997, September). Adapting service quality concepts to academic libraries. Journal of Academic Librarianship, 23(5), 359.