Training and development: an organizational assessment of the TECHniques Center



Journal Title

Journal ISSN

Volume Title


Texas Tech University


At the onset of this project, the goal was to add to organizational communication literature and training literature by conducting a training program for one of the uncountable organizations in or around the city of Lubbock, Tx. After considering several possibilities, it became clear that the most promising organizations in Lubbock were affiliated with Texas Tech University. Working with a campus organization became more appealing because it created an opportunity for the researcher to complete this project and enhance student learning. A focus group with senior level tutors at the TECHniques Center revealed a need for assertiveness training. After the completion of the training program, which consisted of three one-hour seminars, the tutors showed an improvement in their assertive behavior.



Management, Assertiveness training, Counseling, Culture, Training, Communication in organizations